PBX System

Having telephones means having physical lines inside and outside your office, which often creates an unsightly maze of wires. To handle this and leverage the potential of the internet, several businesses use PBX phone systems.

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What is PBX?

Private branch exchange is the most common business telecommunications system. PBX allows businesses to make and receive outbound and inbound calls, reroute calls between telephone units, and set up voicemail. It offers many other call management features than those. A business PBX system is mostly utilized to switch phone calls between a cellular network and a workplace.

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How Does It Work?

Do you remember the times when a team of human operators handled the standard switchboard? You have perhaps seen it in films. Someone would take an incoming call, plug the line and connect it to its destination line. Back in the day, calls were rerouted this way. A PBX system is essentially the same concept, but the technology has grown leaps and bounds. Analog technology was used to power PBX in the past. However, PBX systems utilize digital technology today.

A PBX system typically includes a trunk, with many telephone lines terminating at the PBX. A computer is also needed to handle the call switching inside the system and inside and outside of it. A network of phone lines in the PBX and a dashboard or switchboard for the operator is part of it. More and more businesses are turning to cloud-hosted PBS systems from the in-house systems.

Types of PBS Systems

These are of four types: PBX, IP PBX, virtual or hosted PBX, and virtual or hosted IP PBX. Each system is defined by where it is placed in relation to the end user, and its main function.

It is possible to operate PBS systems offsite or onsite. An onsite PBS system is operated from inside the business premises. Conversely, an offsite system is one that is run outside the business location, in a different office or PBX management place.

An IP PBX system supports VoIP (voice over internet protocol). It converts IP calls to a conventional, circuit-switched TDM line for the Public Switch Telephone Network (PSTN). This system supports analog and digital telephones. It allows a business to migrate slowly into an all-IP phone system environment.

A hosted business PBX system refers to one that is being delivered to the business as a hosted telecommunications service. It allows you to save on expenses associated with an intricate business phone system. Despite this being a hosted service, businesses can use features like voicemail, automated attendants, fax, call auditing, call logs, etc. The host enterprise manages call routing at its own location. It is also responsible for handling all the hardware and software that come with a hosted PBX service.

IP and hosted PBX systems can work over the internet, PSTN or a combination of both. The benefit of the hosted system is the low initial outlay costs; usually, the software is being rented on a month-to-month basis. You do not own the external system, but the lower monthly rental expenses can suit your business needs.

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Benefits of PBX Systems

PBX makes it possible to route a large number of calls via a relatively few telephone lines. It is computer-controlled, automated and is more effective than traditional systems. Some PBX phone systems also have IVRs (interactive voice responses). Using an interactive voice response is an excellent way to minimize the number of individuals answering customer queries, to give automated responses to common queries, and it can be changed to fit the needs of a business.

The other features are making calls over voice over internet protocol, on-hold messages or music, ISDN, and depending upon the provider, “find me” service or “follow me” service for businesses with mobile workers.

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VoIP for Business

More and more businesses are turning to cloud-based communications just as the world is becoming increasingly mobile.

A VoIP business phone service is very relevant for any business, which tries to juggle many communications from several parties. It provides flexibility by enabling users to make phone calls over the internet. It also allows you to cut down your business expenses. This is since calls made via VoIP generally have lower rates than what traditional telecom companies would charge you.

The bottom line is that VoIP can bring exceptional value to businesses and eventually save you money.

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